Starting out Right

Publication3Few things are bound to leave as lasting an impression on a new employee as their first day. The first day sets the tone for their overall experience as your employee. If things are chaotic and nothing is prepared for them, it is likely to send a message from the start that they are not valued or important to the organization.

Fortunately, the reverse is also true. If you do put a little time and energy into making your staff’s first day a good one, it is likely to have long-term dividends.

From chapter 8 of HR Matters (“Employee Experience and Retention”), here are some very simple things you can do to help your staff start out on the right foot:

  1. Preparation. Make sure that the employee’s email is set up, that they have adequate work space, and that any necessary equipment is available (a computer set up with necessary programs, passwords, name badge, keys, etc.).
  2. Introduction. Have someone available to introduce them to the rest of staff and show them around. If you don’t have a formal orientation process, at a minimum, make sure they know where everything is located and how to operate basic office equipment, etc. You’d be surprised how often this is overlooked!
  3. Belonging. Any little trinkets (t-shirt, coffee mug, etc.) with the organization’s logo can go a long way in making a new person feel like they’re part of the team. This can be a relatively small investment with a big return (employees especially seem to like t-shirts).
  4. Scheduling. Discuss their first week’s schedule and let them know what the training process will involve.
  5. Communication. Go over your employee handbook, benefits (if applicable), and the organization’s most significant policies (if you don’t have a more formal orientation where these things are already discussed). Make sure they know how and when to turn in their timecard (if required), the timing of paydays, and other pertinent information.

In general, make them feel welcome. This is their first taste of what it will be like to work for your organization. If things go haywire and you’re not ready for them when they start, can this be overcome? Of course. However, it is a lot nicer when you start out on the right foot, so try to make their first day a good one!

One final thought: don’t forget your volunteers! Since most nonprofits and churches utilize a high number of volunteers—some of them in positions of significant responsibility—many of these things can, and should, also be applied to volunteers. If your volunteers are the lifeblood of your organization, honor them and appreciate them! Put some effort into assuring the right people are in the right spots. When they start in a new role, make sure things are organized and ready for them; make them feel welcome. It rarely hurts—and often helps tremendously—to go the extra mile. Take steps to ensure both staff and volunteers feel welcomed and valued from their first day forward.


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